1. Information we collect
We collect information you provide directly, information generated through your use of Pharmio, and information needed to operate the service.
- Account information: name, email address, authentication details, subscription status, and support communications.
- Profile information: personal preferences, health goals, age or year of birth, sex, country, lifestyle details, and routine settings that you choose to provide.
- Supplement information: supplement names, labels, photos, ingredients, dosage, schedules, and notes you add or scan.
- Blood test information: lab result files and extracted biomarker information if you choose to upload them.
- Payment information: purchase and subscription records. Payment card details are processed by payment providers and are not stored by Pharmio.
- Technical information: device type, browser, IP address, pages viewed, feature usage, diagnostic logs, and security events.
2. How we use information
We use information to provide, maintain, protect, and improve Pharmio, including to:
- create and manage your account;
- scan supplement labels and extract supplement details;
- prepare supplement stack assessments, timing guidance, routine views, and AI-supported recommendations;
- process purchases, subscriptions, and one-off scan payments;
- respond to support requests and feedback;
- detect abuse, prevent fraud, and keep the service secure;
- comply with legal obligations.
3. Health-related information
Pharmio may process supplement, goal, routine, and optional blood test information that can be sensitive. We use this information only to provide and improve the Pharmio service, generate user-requested insights, and support your account.
Pharmio is not a healthcare provider. The service is for informational and educational purposes only and does not provide medical diagnosis, treatment, or professional medical advice.
4. Sharing information
We do not sell supplement products and we do not sell your personal information. We may share information with:
- service providers that help us host, secure, analyze, support, and operate Pharmio;
- authentication, email, storage, AI processing, analytics, and payment providers used to deliver the service;
- legal or regulatory authorities when required by law or necessary to protect rights and safety;
- another organization if Pharmio is involved in a merger, acquisition, financing, or sale of assets;
- others with your consent or at your direction.
5. Data retention
We retain information for as long as needed to provide Pharmio, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account through the app or by contacting us.
6. Security
We use reasonable technical and organizational safeguards designed to protect your information. No online service can guarantee absolute security, and you are responsible for keeping your account credentials safe.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information. You can update many account and profile details in Pharmio. To exercise privacy rights, contact us using the details below.
8. International processing
Pharmio and its service providers may process information in countries other than your country of residence. Where required, we use appropriate safeguards for international data transfers.
9. Children
Pharmio is not intended for children under 13, or a higher age where required by local law. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will take reasonable steps to notify users, such as updating the date above or providing notice in the service.
11. Contact
Questions about this Privacy Policy can be sent to support@pharmio.ai.